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Environmental Influence

In “Engineering A Safer World“, Nancy Leveson states:

Human behavior is always influenced  by the environment in which it takes place. Changing that environment will be much more effective in changing operator error than the usual behaviorist approach of using reward and punishment. Without changing the environment, human error cannot be reduced for long. We design systems in which operator error is inevitable and then blame the operator and not the system design.

So why is that? Could it be because the system designers and environment caretakers are also the same people who have the power to assign blame – and it’s much easier to blame than to change the environment?

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