My Fitbit Flex has served me well for over 3+ years. However, it’s time to replace it. A hardware fault has mysteriously manifested in the form of the middle status LED switch being stuck in the “ON” position all the time:
Every time I look at it, it appears to be giving me the middle finger. LOL.
Interestingly, the step-tracking functionality still works fine. The downside is that instead of having to charge the device every 5 days, the battery discharges so fast that I don’t get an auto-generated e-mail notifying me of the low charge status. I have to remember to charge it every 2 days. Bummer.
I wanted to tell the Fitbit folks about the fault just in case they hadn’t seen this particular fault before and because the info might help them preclude it from happening again in the future, but there seems to be no way to directly relay the information to them. I browsed through their web site for 5 minutes trying to find a way to e-mail them, but I gave up in frustration. I finally ended up tweeting the picture to @fitbit.
I e-mailed Fitbit just as @fitbit suggested, but I didn’t hear anything back from them. Nada, zilch.
Perhaps FitBit should be more Zappos-like; obsessed with customer service. As you can see below, the zappos.com front page prominently shows that it has real people waiting to talk to me 24/7, via three different communication channels.